Run your association's votes and resident voice in one place.
AGM and general meeting resolutions, board and committee elections, rule changes, tenant perception surveys, scrutiny panel elections and service consultations. Choice Voting runs them all on one platform, with a secret ballot, a clear quorum count and a full audit trail behind every decision.
- Board and committee elections by secret ballot with a defensible audit trail
- Special resolutions and rule changes counted to your threshold
- Tenant perception surveys and consultations that evidence resident voice
- Reaches every resident and member, including those who do not use email
- UK-hosted, ICO registered, branded to your association
What do housing associations use online voting for?
A housing association has two kinds of decision to put to people. There are the formal ones its rules require, such as adopting the report and accounts at the AGM, appointing auditors, electing the board and passing rule changes that often need a special resolution. Then there is the resident voice the Regulator of Social Housing now expects, through tenant perception surveys, scrutiny panel elections and consultations on rents, repairs and major policies. Choice Voting runs both. The same secure platform, secret ballot and audit trail sit behind a formal board election and a tenant satisfaction survey, so your governance team and your resident engagement team work from one system and can show exactly how each result was reached.
Govern the association. Listen to residents.
Your rules make you run formal votes. The consumer standards expect you to give residents real influence between those votes. Choice Voting handles both from the same login, whether you are constituted as a registered society, a company or a charity.
Run votes that meet your rules
For company secretaries, governance leads and boards who need a vote that is secret, properly counted and stands up if a member or auditor questions it.
- AGM and general meeting resolutions, including special resolutions
- Board and committee elections by secret ballot, with candidate statements
- STV, instant runoff or first-past-the-post
- Quorum tracked and a timestamped audit trail on every result
Give residents a voice you can evidence
For resident engagement, tenant voice and communications teams who need to show the Regulator that residents can influence, scrutinise and hold the association to account.
- Tenant perception surveys aligned to the Tenant Satisfaction Measures
- Scrutiny panel and resident board member elections
- Consultations on rents, service charges, repairs and major policies
- Real-time analytics and an evidence pack for your board and the Regulator
Built for the new consumer standards.
Since 1 April 2024 the Regulator of Social Housing's revised consumer standards, introduced under the Social Housing (Regulation) Act 2023, have raised the bar on resident voice. Choice Voting gives you the structured, evidenced engagement that sits behind each expectation.
Transparency, Influence and Accountability
Landlords must give tenants a wide range of meaningful opportunities to influence and scrutinise the landlord's strategies, policies and services, and to hold the landlord to account.
How Choice Voting helps: structured consultations, scrutiny panel elections and resident votes, each with a timestamped audit trail and an evidence pack that shows views were sought, considered and acted on.
Tenant Satisfaction Measures
The Regulator's Tenant Satisfaction Measures require landlords to run tenant perception surveys and publish the results. Providers with 1,000 or more homes also submit their return to the Regulator each year.
How Choice Voting helps: run the tenant perception survey questions on the platform, track results over time, benchmark year on year and export a clean dataset for publication and submission.
Together with Tenants
The National Housing Federation's charter sets commitments on voice and influence and on accountability, asking boards to ensure decisions are genuinely informed by residents' views.
How Choice Voting helps: a repeatable programme of resident votes and consultations that feeds the board real evidence of what residents think, not a one-off survey filed and forgotten.
NHF Code of Governance 2020
The Code asks adopters to place residents' views at the heart of strategic decision-making and to run proper board appointments, with board terms now capped at six years.
How Choice Voting helps: secret-ballot board and committee elections at the AGM, plus the resident engagement data that lets the board show its decisions are informed by residents.
This summary is provided for guidance and reflects the regulatory framework in England. It is not legal advice. Confirm how each standard applies to your association with your governance team before relying on it in published material.
A show of hands at a thinly attended AGM is not a result.
When the board is elected on a raised hand or feedback is gathered on a free form with no record of who could respond, there is nothing to show if a member or the Regulator asks how the decision was reached. Choice Voting turns every vote and consultation into a structured, defensible outcome your residents and members can see.
Recent Results
Resident Board Member Election
Repairs Service Consultation
Every association decision, in one place.
From a formal special resolution to a quick repairs preference survey, each one runs on the same secure platform and feeds the same reporting.
AGM and General Meeting Resolutions
Adopt the report and accounts, appoint auditors and pass motions. Quorum tracked, results the moment voting closes.
Board and Committee Elections
Elect board members, including resident and tenant board members, by secret ballot, with candidate statements and proper counting.
Scrutiny Panel and Resident Voice
Elect resident scrutiny panels and tenant representatives fairly, so the people holding services to account have a clean mandate.
Rule Changes and Special Resolutions
Put rule and constitution amendments to your members and count them against the threshold your rules require for a special resolution.
Tenant Perception and Satisfaction Surveys
Run the tenant perception survey questions behind the Tenant Satisfaction Measures, track them over time and export results for publication.
Rent, Repairs and Policy Consultations
Consult residents on rents, service charges, repairs and major policy changes, and capture a clear, documented mandate.
Set up a vote in minutes.
Whether it is a formal special resolution or a tenant perception survey, the process is the same four steps.
Choose your type
Resolution, election, consultation or survey. Set the question, add candidates or options, pick your voting method and threshold.
Add your voters
Import your membership or resident list and set who is eligible, by shareholding membership, tenure or scheme, exactly as your rules define it.
Open the vote
Branded with your association's logo. Invitations and reminders go out. People take part on any device, with postal options where needed.
Report the result
Live results when voting closes, the quorum confirmed and a full audit log you can share with members, residents and the Regulator.
Everything the association needs. Nothing it does not.
Secret ballot or open vote.
Board and scrutiny elections get a true secret ballot. Surveys and consultations can be open. You choose per vote.
Special resolution thresholds.
Set the threshold your rules require for a rule or constitution change, and the platform counts the result against it automatically.
STV, IRV and first-past-the-post.
The voting methods board and committee elections actually need, built in. The Election Wizard guides you to the right one.
Postal and offline reach.
Residents and members who do not use email are not excluded. We help you bring every eligible person into the same vote.
Eligibility and quorum control.
Restrict voting by shareholding membership, tenure or scheme as your rules require, and track the quorum live as votes come in.
Tenant perception surveys.
Run the perception survey questions behind the Tenant Satisfaction Measures, with trend tracking and exportable results.
Branded to your association.
Your logo and your voice. Members and residents see your association, not ours.
UK-hosted and secure.
Encrypted, UK-hosted and ICO registered. Resident and member data and votes stay confidential.
Full audit trail.
Every ballot, vote and result logged and timestamped, exportable as an evidence pack if a result is ever challenged.
Trusted where the result has to be right.
Choice Voting runs elections, resolutions and consultations for membership organisations, associations and institutions across the UK.
Housing association voting: the questions teams ask us most.
One platform for governance and resident voice
You should not need one system for the AGM, another for board elections and a third for tenant surveys. Choice Voting brings formal voting and resident consultation together, so your governance team and your engagement team work from the same place and report from the same data.
- A dedicated account manager to guide your setup
- Templates for AGM resolutions, board elections and perception surveys
- Branded with your association's logo from day one
- Evidence packs ready for your board and the Regulator
See a sample report
Download a sample resident engagement report to see how participation, results and audit evidence come together in one place.
Sample Resident Engagement Report (PDF) →Sample report uses fictional data for illustration.Give your members and residents a vote they trust.
AGM resolutions, board elections, tenant perception surveys and service consultations. One secure platform, one audit trail, every result you can stand behind.