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We are on a mission to make Online Voting a delightful effortless experience.
Customer Engagement and Outreach Coordinator - Full Time
Benefits
Flexible Working Style
We are 100% remote-friendly and Depending on your role we can also offer you flexible working - just mention it in your interview and we'll let you know what your options are
Balanced Working Life
We offer a flexible holiday time policy. Half day Fridays, and we shut over Christmas to give you extra time off in addition to standard holiday allowance too!
Volunteering
We're all about making an impact! So everyone who joins us gets 1 day a year to volunteer for a charity or cause of their choice.
Discounts and Perks Program
We provide perks for home office, learning, wellness, and connectivity, gym membership and shopping discounts
Customer Engagement and Outreach Coordinator - Full Time
Poole - Remote, UK
Full-time
Basic Salary £21,000 P/A
Company Description
At Choice Voting we work with organisations of all sizes, from the smallest volunteer groups to the largest membership organisations. We want our platform to be affordable and effective for anyone who needs to hold an election. We’re making voting greener (and more cost effective) by removing the need for paper and postal services for our clients, and by using sophisticated hosting for our servers. And, above all, we want every one of our clients to feel supported and confident that they can create their election quickly and easily.
Job Description
About the Role
We are seeking a proactive and organised Customer Engagement and Outreach Coordinator to join our team. This multifaceted role is ideal for someone who thrives in a dynamic environment, enjoys building relationships, and has a keen eye for detail.
In this role, you will be responsible for identifying potential new customers by researching and creating database entries. You will also be the first point of contact for our existing customers, addressing their inquiries, resolving issues, and ensuring they have a positive experience with our services. Additionally, you will manage our social media presence, engaging with our online community and promoting our brand.
Experience working with schools and school governance teams is highly valued, as this role requires a deep understanding of the unique challenges and opportunities within the education sector. The ability to research potential customers, coupled with excellent data handling and recording skills, is essential
Hours: Full time, 37.5 hours per week
Core responsibilities will include:
- Customer Research: Identify and research potential customers, particularly within the education sector, with a focus on schools and school governance teams.
- Database Management: Create, maintain, and update customer database entries with precision, ensuring data accuracy and reliability.
- Customer Support: Act as the primary contact for customer inquiries, addressing questions and resolving issues promptly.
- Social Media Management: Oversee and engage with our social media channels to enhance our online presence.
- Outreach and Engagement: Use LinkedIn Sales Manager and other tools to connect with prospects, enhancing our outreach efforts and building relationships.
- Experience in campaign building and execution using marketing automation tools.
- Experience in Adword campaigns, and optimising campaigns
- Client Relationship Management: Foster strong relationships with both prospective and existing customers, ensuring high levels of satisfaction and engagement.
- Marketing Support: Assist with outreach campaigns, including email marketing, social media promotions, and content creation.
- Not shy with a camera
- Data Analysis: Track and report on customer engagement metrics, social media performance, and other relevant data to inform strategy.
- Create engaging and inventive campaigns, case studies and posts.
- Research: Conduct thorough research on potential customers, identifying opportunities for engagement and ensuring accurate data entry.
Additional Information
Qualifications
- Experience in voting systems a strong advantage
- Prior Education governance experience a strong advantage
- Experience with Wordpress
- Experience in Adword campaigns required.
- Strong organisational skills with an ability to manage multiple tasks simultaneously.
- Excellent communication skills, both written and verbal.
- Experience with CRM software and database management.
- Familiarity with social media platforms and creating, scheduling and managing content creation.
- Experience working with schools and school governance teams is a valued priority.
- Ability to research potential customers with precision, and manage data effectively.
- Excellent data handling and recording skills.
What we offer
This is a unique opportunity to play a pivotal role in both expanding our customer base and enhancing our customer relations. If you are a motivated individual with a diverse skill set and experience in the education sector, we would love to hear from you.
We don't look for a degree, we look for the best individuals that can achieve great results for themselves, which will bring great results to us, be yourself, be exciting, share your story - come and join the team.
We’re committed to creating an inclusive employee experience for all. We promote equal opportunities for growth and development regardless of gender, religion, sexual orientation, age, disability, or socio-economic background.
We believe strongly that teams are at their best when every member of the team feels safe to be themselves at work.
Absolutely no Agency enquries
Interested? - Tell us about yourself